Help & Support

Hjärnfokus

Published by Mindfulness Apps Sweden AB

Last updated: 29 August 2026

Hjärnfokus is a mindfulness app of guided audio programmes, published by Mindfulness Apps Sweden AB. If something here does not answer your question, write to support@mindfulnessapps.com.

Playing a session

Choose a programme from the home screen, then tap any session in the list. The player shows the length, a progress bar, and buttons to skip back or forward fifteen seconds.

Playback continues when you lock the screen or switch to another app, so you can put the phone down and listen. The controls also appear on your lock screen and in the notification shade.

A session will not play

Audio is streamed, so a session needs a connection the first time you play it. If playback does not start, check that you are online and try again.

If sound plays but you cannot hear it, check the device volume and the silent switch, and whether audio is being sent to headphones or another device.

Something is locked

Sessions marked with a padlock are included with a subscription. Some sessions in each programme are free to play without one.

If you have subscribed and content is still locked, make sure you are signed in to the same account you subscribed with, then close and reopen the app. If it remains locked, write to us — include the email address on your account and we will look it up.

Subscriptions and billing

Subscriptions are purchased through the App Store or Google Play, and are billed and renewed by them rather than by us. To see, change or cancel one, use your store account: Apple's subscription settings or Google Play's.

Refunds are handled by the store the purchase was made through; we cannot issue them on the store's behalf.

Restoring a subscription on a new device

Sign in with the same account you used before. If your subscription does not appear, make sure the device is signed in to the same App Store or Google Play account that made the purchase, then reopen the app.

Signing in

You can register with an email address, or sign in with Google or Apple. An account is what carries your subscription and your progress between devices.

If you cannot sign in, or need to change the email address on your account, write to support@mindfulnessapps.com.

To remove an account, see Delete Account (iPhone) or Delete Account (Android).

Reporting a problem

Email support@mindfulnessapps.com. It helps to include:

Your device and its operating system version
The app version
What you were doing when the problem happened

Please write rather than leaving it in an app store review, where we cannot reply or ask for detail.